The customer is informed of the shipment by sending an email informing him of the tracking number allowing him to click or connect (www.coliposte.net) to know its evolution. It then takes 2 to 3 business days to be delivered or receive a notice in the mailbox. Once the notice of passage has been deposited in the customer's mailbox, the customer has 10 days to pick it up at the post office.
I still haven't received my order. What should I do?
You can track the status of your order through the tracking number of your package that was sent to you by email when it was shipped. If this one is indicated delivered, you can then contact the services of your Post Office. If you are unable to obtain more information, you can contact customer service on +33 (0)1 40 87 24 55 or by e-mail: firstname.lastname@example.org, who can if necessary open an investigation with the carrier.
Returns and exchanges
Can I cancel my order?
Your order can be cancelled by going to your account > cancel my order. If your package has already been shipped, you still have the option to refuse it or return it to us. The return costs are at your expense and the refund will be made after receipt of your package.
For more information, please refer to our general terms and conditions of sale.
I have just received my order, it does not satisfy me. How to return it?
If you are not completely satisfied with an item, you have 14 days to change your mind. During this period, the customer will be able to return the delivered items, in perfect condition in their original packaging, and complete, by letter followed by the following address:
36 Raymond Barbet Street
92000 Nanterre - France
For more information you can contact our after-sales service directly by email: email@example.com indicating your customer number, order number and the reasons for your exchange or refund request.
When will I be refund?
Refunds are made within 8 days of registration of your return.
It is done directly on the card, the bank account or paypal used to purchase.
Products and production
Are my jewellery guaranteed?
All our jewellery is guaranteed for 1 year except for the natural wear and tear of the ribbon.
Is engraving free?
Engraving is free. Engraving is limited to 13 characters per line on a maximum of 3 lines.
Where are our jewels made?
All the production stages of our jewellery are 100% meticulously handmade in our Parisian workshop in Nanterre.
What is the size of your jewellery?
All our jewellery is adjustable. There is therefore no size problem, they fit all fingers, all wrists.
I have a gift card or promo code. How to use it?
Once you have selected your items, go to your "Basket". You can then enter your code in the box provided for this purpose before paying for your order.
Please note that our promotions cannot be combined with other discounts, can only be used once, and can be subject to a minimum purchase. Similarly, vouchers won in contests cannot be combined with promotions, and are neither refundable nor exchangeable.
Attention, il est important de savoir que nos promotions ne sont pas cumulables avec d’autres réductions, ne peuvent être utilisables qu’une seule fois, et peuvent être soumises à un minimum d’achat. De même, les bons d’achat gagnés lors de jeu concours ne peuvent être cumulés aux promotions, et ne sont ni remboursables, ni échangeables.
My ribbon came out of his lozenge, how do I put it back on?
This can happen... so don't panic. To replace the pad is very simple. Simply take your ribbon, join the two ends and pass them through the tablet. All you have to do is make a simple knot and you're done!
Can I shower with my jewellery?
All our jewellery is waterproof. Whether in the shower, on the beach or in the pool, they will have no reason to leave you!
Even if your jewellery has been designed to resist water and all life's events, it is recommended, like all jewellery, to take care of it.
So when you're not wearing them, store them in your jewelry box or in their original pocket or case.
To revive the colour and shine of your gold and palladium jewellery, rub it with a soft cloth. For ribbons, you can also clean them regularly. For that it's very simple: a little soap, a little water, and that's it.