This website is the property of TROIS, S.A.R.L with a capital of 200 000€.

Registration with the Nanterre RCS under N° 494 241 268

Head Office: 36, rue Raymond Barbet, 92000 Nanterre, France

E-mail address:


When you visit our site, cookies are placed on your computer, mobile or tablet.

A cookie is a small text file placed on your computer when you visit a site or view an advertisement. Their purpose is in particular to collect information relating to your browsing on the sites and to send you personalised services. In your computer, cookies are managed by your internet browser.

Cookies will be placed by our site or by third party companies whose services we use (e.g. advertising agencies or partners). The cookies placed by our site will only be used to identify you and to manage your shopping cart and your order. We do not have control over cookies placed by advertising agencies that act on their own behalf. In the context of advertising partnerships, we may transmit data concerning your purchases to the partners. We ensure that partner companies agree to process the information collected on our site exclusively for our needs and in accordance with our instructions, in compliance with the “Data Protection Act” of 6 January 1978 as amended and undertake to implement appropriate measures to secure and protect data confidentiality.


The placing of an order with TROIS automatically and automatically implies full and unreserved acceptance by the customer of these General Terms and Conditions of Sale, which prevail over any provisions contained in any other documents (brochures, catalogues, etc.) issued by TROIS, which have only an indicative value.

Any stipulation or condition appearing in any document whatsoever issued by the customer and deviating from these General Terms and Conditions of Sale shall not be binding on TROIS, unless accepted in writing by the latter.

Any tolerance of TROIS with regard to the execution by the customer of any of the provisions of these General Terms and Conditions of Sale shall not be considered as a waiver of its rights for the future, the provisions of these General Terms and Conditions of Sale remaining fully in force.


The following terms, as used in these General Terms and Conditions of Sale, whether in the singular or plural, shall have the following meanings: The term “Products” means all products sold by TROIS, the term “order” means any order for products, once it has been accepted by TROIS in accordance with the provisions of the General Terms and Conditions of Sale.


The prices of our products are indicated in euros for the Schengen area in dollars for the American area etc. all taxes included (VAT + other taxes) excluding participation in processing and shipping costs.

TROIS reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of your order validation.

The products remain the property of TROIS until full payment of the price. We remind you that when you take physical possession of the ordered products, the risk of loss or damage to the products is transferred to you.


The placing of an order will only have effect for TROIS after acceptance by it of the order concerned and by its unreserved computer registration. A confirmation by email will systematically be sent to the customer. The customer may under no circumstances transfer the benefit of an order without the prior written consent of TROIS.


The products are delivered to the delivery address you indicated during the ordering process. The delivery times are those of the carrier used when ordering. TROIS cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointments have been proposed by the carrier. In the case of sending via Colissimo followed letter, the usual delivery times are 2-4 working days for Metropolitan France.

In any event, in accordance with legal provisions, in the event of a delay in delivery of more than 30 days, you may terminate the contract under the terms and conditions defined in Article L 216-2 of the Consumer Code. In this case, if you have received the product after your cancellation, we will refund the product and the “one-way” fees under the conditions of Article L 216-3 of the Consumer Code.

We remind you that when you (or a third party designated by you) take physical possession of the ordered products, the risk of loss or damage to the products is transferred to you. In the event of a damaged or opened package, you must refuse the package or make a reservation with the carrier and inform us.


The delivery times of any order are given as an indication. Under no circumstances may their exceeding shall they give rise to any deduction or compensation for the benefit of the client. In addition, in the event of a delay due to events, circumstances or other causes beyond the control of TROIS, or beyond its control, in particular and without this list being nominative, fires, floods, acts of restriction by government authorities, shortage or lack of means of transport or supply of materials or components affecting TROIS, its suppliers, subcontractors or contractors, etc., work stoppages, strikes or lockouts occurring on the premises of TROIS or those of its suppliers or subcontractors, etc., TROIS may extend delivery times without compensation of any kind whatsoever to be paid to the customer, nor withholding or cancellation of orders by the customer, it being understood that TROIS will keep the customer fully informed of the occurrence and evolution of all events, circumstances and other causes mentioned above.


The payment methods accepted during the ordering process are credit card (via Paybox payment intermediary), Paypal account or bank transfer.

In the case of payment by credit card, only an authorization request is made. The card is only debited when the order is shipped.

In the case of a payment by Paypal account, the transfer from your Paypal account to that of TROIS is made at the time of order. In case of cancellation of the order, the credit remains on your account. Please make the request via the contact form for a refund.

In the case of payment by bank transfer, your order will only be processed and shipped after receipt of your transfer. The bank delays of this transfer could in no case be charged to the company TROIS.


In accordance with the legal provisions in force, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay any penalty. After notification of your decision to exercise your right of withdrawal within this 14-day period, you have another 14-day period to return the product(s) concerned by the withdrawal.

In case of exercise of the right of withdrawal within the time limit, only the price of the purchased product(s) and the shipping costs will be refunded, the return costs remaining at your expense. Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) allowing them to be marketed in new condition and accompanied by a copy of the purchase invoice.


The personal information and personal data concerning you are necessary to manage your order.

During the processing of your order, they are transmitted to the companies that are responsible for the execution of the payment, preparation and delivery. Under no circumstances do these companies make any other use of them than the one requested by TROIS. This information and data is also stored by TROIS for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose any personal data concerning you.


Notwithstanding the above provisions relating to the transfer of risks, the transfer of ownership of the products is subject to full payment of their accessories. In the event of non-payment, TROIS shall be entitled to take back the products at the customer’s risk, peril and expense forty-eight (48) hours after sending a formal notice to comply, containing a reference to the intention to use this clause and remaining ineffective. This ownership clause shall remain in force with respect to any product until the date on which the price of the product concerned and its accessories, including, if any, default interest, have been paid in full, at which time it shall be deemed to have been waived. The customer undertakes to bring this retention of title clause to the attention of any person to whom it will be useful or necessary to do so in order to preserve its full effect and the interests of TROIS. The customer undertakes, until the lifting of this retention of title clause under the conditions referred to above, to cover the products concerned against the risks arising from their delivery. The exercise by TROIS of the claim of the products pursuant to this clause shall automatically result in the termination of the order and the application of the termination clause contained in the article “payment – delays” above.


In case of complaint, you can contact us online via the contact form or by post at Ste TROIS, 36, rue Raymond Barbet, 92000 Nanterre.


These General Terms and Conditions of Sale are subject to French law. Any disputes relating to the execution or interpretation of these General Terms and Conditions of Sale or any order in general shall fall within the exclusive jurisdiction of the courts having jurisdiction within the jurisdiction of the registered office of TROIS.

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